Surrey police offer the latest in utter bu*****t
Mobile Counter Service
There is a video here if you are not feeling nauseous!
The Mobile Counter Service allows you to access the majority of services available at a police station front counter. A local neighbourhood officer will also be available at every stop.
Mobile Counter Service:
The mobile counter vehicle will bring police counter services to towns and communities that have never had them before or have seen their local counter relocate.
Many police transactions are now being carried out over the phone or online and new technology allows checks to be done at the roadside reducing the number of people using police station counters.
But while the force can no longer justify the cost of having a permanent fixed counter in every town and village we want to continue offering the option of face-to-face service.
Timetable and locations
The mobile counter service will provide access to a counter service once every two weeks at each location and at different time sessions. It will visit two locations per day and spend around two hours at each so just pick the time and date that suits you best.
What services does the mobile counter offer?
The mobile counter offers the majority of services you can access at a fixed police station counter. This includes being able to produce documents, apply for licences, hand in or report lost property and report accidents or crimes. There will also be a member of the local neighbourhood team on hand at each stop to discuss local crime matters.
What transactions cannot be done at the mobile counter?
The mobile counter will not process bail returnees, sex offenders and vehicle seizures. These tasks will be done at nominated police stations.
- If you have any concerns over whether you can use the mobile service for the transaction you require contact Surrey Police on 0845 125 2222 (or 01483 571212 for free with the right tariff) for advice.
Will it run evenings and weekends?
Yes the vehicle will have morning, afternoon and evening sessions on different days which will typically be a session of around two hours between 09:30-11:30am, 12:45-15:00 and 16:45-19:00. This will allow travel time between locations and meal breaks for the staff.
Will the vehicle respond to an emergency?
The mobile counter is not an emergency response vehicle but staff will be able to contact emergency teams directly should the situation require it.
Why are you closing my police station front counter and then starting a mobile service in my area?
As the majority of police transactions can be done over the phone or online, many of our smaller stations are now only receiving a handful of users per day. The force can no longer justify having a fixed front counter in all these locations but the mobile service will enable us to provide a flexible service to these areas for those that require it and is more cost effective. (And we can then sell them off to justify closing them in the first place)
Does closing a front counter have any impact on the number of officers in my area?
No. (Because we moved all the response officers/CID/support anyway leaving behind a dedicated but pitiful level of staff) When we close a front counter we are not removing officers from the streets – Neighbourhood Teams and Emergency Response Teams continue to have local bases and serve communities as they did before.
Out of hours where should I go if I need to see a police officer?
Policing remains a 24 hour service. You can call 999 (But we are unlikely to come) in an emergency or 0845 125 2222 for non-emergencies at any time of day (See above). Alternatively you can email or contact us via our website.
Whilst front counters in local authority buildings or smaller stations are open during business hours, our main stations at Guildford, Reigate, Woking and Staines are open between 8am – 10pm, 7 days a week to provide an evening and weekend front counter service.
The mobile front counter will of course add to the pollution of our planet as it drives around contributing to greenhouse gasses. It will cost money to buy, maintain and replace but we will not mention that. It also does not comply with the Disability Discrimination Act but we will not mention that either. It may not comply with the requirements of reporting an accident but what the hell. All in all a fudge that we did not think through properly but we know you will like it. Well our surveys will say you do whatever the true outcome.